Bangla News 24 App Support

Technical Support & Help Desk for Bangla News 24

Welcome to the official support hub for Bangla News 24, engineered and maintained by CodexiLab.

1. How to Contact Support

If you encounter an issue, bug, or unexpected behavior while using Bangla News 24, our engineering team is available to assist you:

• Direct Support Email: contact@codexilab.com
• Lead Engineering Contact: sabbir@codexilab.com
• Standard Response Time: Within 24 hours on business days (Monday to Friday, 9:00 AM – 6:00 PM UTC+6).

2. Reporting a Technical Bug

To help us diagnose and fix issues rapidly, please include the following details in your support request:

1. Device Model: (e.g., Google Pixel 8, Samsung Galaxy S24, iPhone 15)
2. Operating System Version: (e.g., Android 14, iOS 17.4)
3. App Version: Check the About or Settings screen in Bangla News 24
4. Steps to Reproduce: A brief description of what you were doing when the issue occurred
5. Screenshots or Error Messages: If an error dialogue appeared, attach a capture

3. Common Troubleshooting Steps

• App Won't Open or Freezes: Ensure you have installed the latest release from the official app store. Try clearing the app's cache in your device settings.
• Network / Sync Errors: Verify your internet connection. If backend maintenance is underway, sync services usually resume automatically within minutes.
• Data Deletion / Account Assistance: If you need your account data removed or exported, email us directly with your registered user identifier.

4. Studio Commitment

At CodexiLab, we take product stability seriously. We actively monitor crash reports, release regular updates, and prioritize user experience above all else.